Refund Policy

We want you to get real value from TravelZing. If you are not satisfied with a paid plan, we offer a clear, time-bound money-back guarantee and a transparent refund process. This Refund Policy explains what is eligible for a refund, how to request one, and how long refunds take.

If you are a consumer resident in the United Kingdom, you have a statutory right to cancel a contract for digital services within 14 days of the day the contract was formed, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you are a consumer resident in the European Union, you have a similar right under the EU Consumer Rights Directive. Nothing in this Refund Policy limits those statutory rights.

Important: where you have expressly consented to the supply of digital services beginning immediately after purchase and acknowledged that your right of cancellation is waived at the point of full supply, your statutory right to cancel may be lost once supply has begun. TravelZing voluntarily extends a 14-day money-back guarantee on your first paid charge beyond what the law strictly requires — see Section 3 below.

If you purchase any paid subscription plan (Voyager or Pathfinder, monthly or annual) for the first time, you may request a full refund of that first charge if all of the following are true:

• You request the refund within 14 calendar days of the first charge.
• You have used less than 50% of the plan's monthly credit allowance at the time of the request.
• The account has not violated our Terms of Service or Acceptable Use Policy.

The 14-day money-back guarantee applies only to your first paid charge on each plan. Renewal charges are not eligible for the money-back guarantee (see Section 4).

Subscription renewals are not automatically refundable. You are responsible for cancelling before the renewal date if you do not want to be charged. You can cancel at any time from your account page; cancellation takes effect at the end of the current billing period.

If you are charged for an unwanted renewal within 7 days of the renewal date and have not used any significant portion of the new billing period's credits, you may contact us at travel@travelzingli.com with the subject line "Renewal refund request" and we will review your request. We grant refunds in this category at our reasonable discretion.

Annual subscriptions are subject to the same 14-day money-back guarantee on the first charge. After the 14-day window, annual subscriptions are non-refundable. If you cancel an annual subscription after the 14-day window, you will retain access to the Service for the remainder of the prepaid annual term but will not receive a refund for the unused portion.

One-time credit packs (Starter, Growth, Power) are eligible for a full refund if requested within 14 calendar days of purchase and no credits from that specific pack have been consumed. Once any credits from a pack have been used, the pack is non-refundable.

Custom credit top-ups are eligible for a full refund if requested within 7 calendar days of purchase and no credits from that specific top-up have been consumed. Once any credits from a custom top-up have been used, the top-up is non-refundable.

This shorter window for custom top-ups reflects that top-ups are typically purchased for immediate use.

We do not issue refunds in the following situations:

• The request is outside the applicable refund window.
• You have used more than the eligibility threshold for credits on the purchase.
• The account has been suspended or terminated for violating our Terms of Service or Acceptable Use Policy.
• Prior refunds have been issued on the same account and we reasonably suspect abuse of the refund policy.
• You request a refund for a purchase you did not make (in that case, we will help you investigate suspected unauthorized charges — see Section 10).

Email travel@travelzingli.com with:

• The subject line "Refund request".
• The email address on your account.
• The approximate date and amount of the charge.
• Which product the request is for (subscription plan name, credit pack name, or custom top-up amount).
• A brief reason (optional but helpful).

You do not need to provide a detailed justification to receive an eligible refund. We review requests during normal support hours (Monday – Friday, 9:00 AM – 6:00 PM UK time) and respond within 3 business days.

If you see a charge from TravelZing that you did not make, please email travel@travelzingli.com with the subject line "Unauthorized charge" as soon as possible and include the last four digits of the card charged, the approximate date, and the amount. We will investigate promptly, cooperate with your card issuer, and issue a full refund for any charge we confirm was unauthorized.

Approved refunds are issued to the original payment method through Stripe Payments Europe, Ltd. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. We cannot control the exact timing once Stripe has processed the refund.

We prefer that you contact us before initiating a chargeback with your card issuer. Most issues can be resolved quickly through support. If you open a chargeback without contacting us first and the chargeback is ruled in our favor, we may suspend your account while we investigate. You remain free to dispute any charge with your card issuer at any time — this policy does not limit your consumer rights.

We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, notify active subscribers by email.

Refund questions? Email travel@travelzingli.com or write to TRAVEL ZING LIMITED, 63 Duke Street, Edinburgh, Scotland, EH6 8HN, United Kingdom.